Privacy Policy

At Aqua Lung Diving Shop (“we”, “us”, or “our”), operating at seasnorkeling.com, we are committed to protecting your privacy as you explore our selection of premium diving equipment. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases of our diving gear, from 3mm & 5mm wetsuits to complete Drysuit Packages.

1. Information We Collect

We collect information to provide better services to all our divers and customers:

• Personal Information: When you make purchases (such as Analyzers, BCD Packages, or Accessories), we collect your name, email address, shipping address, payment information, and contact details.
• Transaction Data: Details about purchases you’ve made (like Computer Packages or Cutting Devices) including payment method, product details, and order history.
• Technical Data: IP address, browser type, device information, and cookies when you browse our site to view products like Fins or Gauges.
• Communication Data: When you contact our customer service about products like Harnesses or Hoses, we keep records of those communications.

2. How We Use Your Information

Your data helps us serve the global diving community better:

• Process and fulfill your orders for technical diving equipment like Backplates and Pads or Exposure Gear
• Provide customer support for products such as Drysuit Repair Parts or Accessory Packages
• Improve our website and product offerings (including Dry Suit Boots, Hoods, and complete Drysuit Packages)
• Send order confirmations and shipping notifications
• Prevent fraud and enhance security for high-value purchases like Camera Packages
• Comply with legal obligations related to international shipping (excluding some Asian and remote areas)

3. Data Sharing and Disclosure

We value your trust in providing your personal information and do not sell it. We may share data with:

• Payment Processors: To complete transactions for products like Analyzers or Computer Packages using Visa, MasterCard, JCB, or PayPal
• Shipping Providers: To deliver your orders of Fins or Drysuits worldwide (except certain excluded regions)
• Service Providers: Companies that help with website operations, marketing, and analytics
• Legal Compliance: When required by law or to protect our rights (such as for high-value purchases over $1,000)

4. Data Storage and Security

We implement robust security measures suitable for a technical diving equipment retailer:

• All transactions are processed using 256-bit SSL encryption – the same security standard used by major banks
• We are PCI-DSS compliant for payment processing
• We never store your full payment details on our servers
• Data is stored on secure servers with limited access
• Regular security audits of our systems

5. Your Rights

As a valued customer of our diving shop, you have rights regarding your personal data:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal data under certain circumstances
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we use your data

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like most e-commerce sites specializing in diving equipment, we use cookies to:

• Remember your preferences when browsing products like Gauges or Harnesses
• Analyze site traffic to improve our offerings of technical diving gear
• Provide personalized recommendations for items like Drysuit Packages or Accessories
• Track the effectiveness of our marketing campaigns

You can control cookies through your browser settings, though this may affect site functionality when shopping for specialized equipment like Cutting Devices or Analyzers.

7. International Data Transfers

As we ship diving equipment globally (excluding some Asian and remote areas), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our website and products like 3mm & 5mm wetsuits are not directed at children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We’ll notify you of significant changes when you next access our site to shop for products like Backplates and Pads or EXPOSURE GEAR.